Customer Service Officer
professional staff who assist DC cable consumers with customer
service inquiries and complaints. Marcella Hicks has won numerous
customer service awards for her efforts to constantly improve
service and responsiveness within the cable companies and
within OCT. Marcella knows the key players at Comcast and
RCN and knows how to get results for you.
has special training and a technical background to personally
investigate, on site, complaints and issues people have with
their cable installation or cable TV equipment. Mabel will
bring her ladder and camera and document the situation and
explain her findings in plain English so you understand what
is happening and what it means.