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Operations Division

The purpose of the Operations Division is to provide leadership, direction and oversight over all administrative functions in support of the mission of the Office of Cable Television (OCT). These functions include Support Services, Information Technology, Facilities Management, Budget, and Financial matters, Risk Management, and Customer Services.

MANAGER
Serve as Administrative Officer coordinating all administrative services for OCT. The incumbent provide the following: supervision of staff, human resources services, contracts and procurement services, property management, financial services, space planning, risk management and logistical support.

Develops policy and procedures, and efficient and data driven system of management and consumer related administrative supports. The Operations Division is responsible for providing leadership in the development of the agency's annual budget and fiscal performance standards. The Office provides recommendations on revenue enhancements and cost containment measures to the Director of Cable Television.

SUPPORT SERVICES
Incumbents of this function provide a variety of services that if not provided services of OCT would be curtailed or stopped. These services include: communications, procurement of administration supplies and equipment, printing, reproduction, property and space management, records management, mail service, facility and equipment maintenance, and transportation.

INFORMATION TECHNOLOGY (IT)
Provides IT support to meet the mission of OCT in accomplishing its day-to-day operations and maintenance and management of data through a comprehensive client server, Local Area Network (LAN) for OCT. Operate a helpdesk to assist OCT employees. Accomplishes general repair and maintenance to desktop computers and replace hardware such as motherboards, network adapter cards, hand driver, etc.

CUSTOMER SUPPORT
The customer support function is the communication link with the consumers. Manages customer cable complaints, mediates and resolves customer cable related problems, measures monthly performance of all franchise holders in the District of Columbia and ensures compliance with all governing standards, rules and regulations.